Log in Sign up
Cart (0)

Refund policy

Same Day Pick up Duluth Ga 

Delivery Available 

BEAUTYAVEONLINE

Return, Refund & Exchange Policy


Effective Date: 01/01/2026

At BeautyAveOnline, we take pride in providing high-quality hair and beauty services. Because hair is a personal-use beauty product and must meet strict hygiene and quality standards, all customers are responsible for carefully reviewing product descriptions, measurements, textures, lengths, colors, and other specifications before placing an order.


By placing an order with BeautyAveOnline, you acknowledge that you have read, understood, and agreed to the terms of this policy.

⸻


1. ALL SALES ARE FINAL


BeautyAveOnline does not offer refunds for change of mind, incorrect selection, incorrect length, incorrect texture, incorrect density, color preference, failure to read the product description, or dissatisfaction resulting from the customer’s personal styling preferences.


Once an order has been delivered, customers have 48 hours from the confirmed delivery date and time to contact BeautyAveOnline regarding an eligible return or order issue.


After the 48-hour period has expired, the order is considered final and no return, refund, exchange, or store credit will be issued.


Customers are encouraged to inspect their package immediately upon delivery.


⸻


2. 48-HOUR RETURN REQUEST PERIOD


If an item is eligible for return under this policy, the customer must contact BeautyAveOnline within 48 hours of delivery.


The 48-hour period begins when the carrier’s tracking information confirms that the package was delivered.


Example:


If your package is delivered Monday at 2:00 PM, you must contact BeautyAveOnline no later than Wednesday at 2:00 PM regarding an eligible return.


Requests submitted after the 48-hour period will not be accepted.


Submitting a return request does not automatically mean the return has been approved. Customers must receive authorization from BeautyAveOnline before shipping anything back.


⸻


3. HAIR RETURN REQUIREMENTS


For a hair product to be considered for an eligible return, ALL of the following conditions must be met:


The hair must:

  • Be completely unused
  • Remain in its original packaging
  • Have all original tags attached
  • Have the original zip-seal/package closure intact and in its original condition
  • Not have been brushed, combed, manipulated, installed, or worn
  • Not have been cut
  • Not have been colored or dyed
  • Not have been bleached
  • Not have been chemically processed
  • Not have been permed or relaxed
  • Not have been washed
  • Not have been conditioned
  • Not have products applied to it
  • Not have been curled, straightened, or otherwise heat styled
  • Not have been sewn, glued, taped, bonded, or installed
  • Not have been altered in any manner


If the hair has been altered, manipulated, installed, cut, colored, washed, or otherwise used, it is not eligible for return.


⸻


4. ORIGINAL PACKAGING REQUIREMENT


All hair must be returned exactly as received.

This includes:

  • Original packaging
  • Original tags
  • Original labels
  • Original zip-seal
  • Original protective materials
  • Any included accessories or packaging components


Missing, damaged, opened, altered, or replaced packaging may result in the return being denied.


Please do not discard your packaging until you have inspected your order and determined that you are keeping the product.


⸻


5. HYGIENE POLICY


Because hair products are personal-use beauty products, BeautyAveOnline maintains strict hygiene standards.


Any hair that shows evidence of use or manipulation will not be accepted.


This includes hair that has been:

  • Worn
  • Installed
  • Brushed or combed
  • Washed
  • Colored
  • Bleached
  • Cut
  • Styled
  • Exposed to hair products
  • Altered in any way


Once the hair has been manipulated, it cannot be resold as new and therefore cannot be returned.


⸻


6. WRONG OR DAMAGED ITEM


If you receive an item that appears to be damaged during shipment, defective, or different from what you ordered, contact BeautyAveOnline within 48 hours of delivery.


Customers should provide:

  1. Order number
  2. Description of the issue
  3. Clear photographs of the product
  4. Clear photographs of the packaging
  5. Clear photographs of the shipping label
  6. Any additional information requested by BeautyAveOnline


Do not alter, wash, cut, install, color, or otherwise manipulate the item while your claim is being reviewed.


BeautyAveOnline may request additional photographs or information before determining whether an order qualifies for a remedy.


⸻


7. APPROVED RETURNS


If BeautyAveOnline authorizes a return, the customer will receive return instructions.

Do not ship merchandise back without receiving return authorization first.

Unauthorized returns may be refused and returned to the customer at the customer’s expense.

The customer is responsible for shipping costs and securely packaging the merchandise so that it arrives back in the required original condition.

BeautyAveOnline is not responsible for merchandise damaged or lost while being returned by the customer.

We strongly recommend obtaining tracking and shipping insurance for any authorized return.


⸻


8. REFUNDS

BeautyAveOnline operates under an all-sales-final policy, except where BeautyAveOnline determines that a specific order qualifies for a remedy under this policy.


If a refund is approved, it will generally be issued to the original method of payment.


Shipping charges are generally non-refundable unless BeautyAveOnline determines otherwise or applicable law requires otherwise.


A refund will not be issued for merchandise that does not satisfy the requirements of this policy.

⸻

9. EXCHANGES & STORE CREDIT


BeautyAveOnline does not guarantee exchanges or store credit.


If an order is determined by BeautyAveOnline to qualify for a remedy because of an incorrect item, qualifying product issue, or other circumstance covered by this policy, BeautyAveOnline may, at its discretion and where appropriate:

  • Replace the merchandise;
  • Provide store credit; or
  • Issue a refund.

The available remedy may depend upon the circumstances of the order and availability of the merchandise.


⸻


10. CUSTOMIZED OR ALTERED HAIR

Customized or altered hair is FINAL SALE.

This includes, but is not limited to:

  • Colored hair
  • Bleached hair
  • Cut hair
  • Customized lace
  • Plucked hair
  • Pre-styled hair
  • Installed hair
  • Constructed/customized wigs
  • Hair that has been otherwise modified at the customer’s request

Customized merchandise cannot be returned because it has been modified specifically for the customer.


⸻


11. MAKEUP SERVICES


Payments for makeup appointments are subject to the terms provided at the time of booking.

Because appointment times are reserved specifically for each client:

BeautyAveOnline does not provide refunds for missed appointments, late cancellations, change of mind, or failure to attend an appointment.

Clients are responsible for reviewing all appointment details before booking.


Makeup appointments may include:

  • Appointment deposits
  • Remaining balances
  • Travel fees
  • Early/late appointment fees
  • Additional service fees


Any applicable fees will be disclosed during booking.


⸻

12. MAKEUP APPOINTMENT CANCELLATIONS


If BeautyAveOnline establishes a separate cancellation window for makeup appointments, that cancellation policy will apply to the appointment.


For example:


Cancellations made less than [24/48] hours before the scheduled appointment may result in forfeiture of the appointment deposit.

A no-show may result in forfeiture of all amounts paid toward the appointment.

Future appointments may also require a new deposit.


⸻


13. CLIENT LATENESS


Clients are expected to arrive on time for their scheduled appointment.


Arriving late may shorten the amount of time available for the service.


If a client arrives significantly late, BeautyAveOnline reserves the right to determine whether the appointment can still be completed without negatively affecting the next scheduled client.


A shortened or canceled appointment resulting from client lateness does not automatically qualify for a refund.


⸻


14. ORDER INSPECTION

Customers should inspect their order immediately upon delivery and before using or altering the merchandise.

Do not:

  • Remove tags
  • Open or alter sealed packaging
  • Cut the hair
  • Color the hair
  • Wash the hair
  • Install the hair
  • Apply products
  • Manipulate the hair

until you have confirmed that you received the correct merchandise and intend to keep it.


⸻


15. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing all product information before purchasing, including:

  • Length
  • Texture
  • Density
  • Color
  • Product description
  • Quantity
  • Dimensions
  • Customization options
  • Availability
  • Pricing

BeautyAveOnline is not responsible for a customer’s failure to review product information before placing an order.


⸻


16. SHIPPING DELAYS


BeautyAveOnline is not responsible for carrier delays, weather-related delays, incorrect addresses provided by the customer, or other circumstances outside of the company’s control.

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the package can be resent.


⸻


17. LOST OR STOLEN PACKAGES

Once tracking confirms delivery to the address provided by the customer, customers should contact the shipping carrier regarding packages that cannot be located.

Customers are encouraged to monitor tracking information and make appropriate arrangements to receive valuable packages.

If a package is confirmed as delivered but cannot be located, BeautyAveOnline may assist the customer in communicating with the carrier, but delivery disputes are subject to the carrier’s investigation and applicable shipping terms.

⸻

18. CHARGEBACKS & PAYMENT DISPUTES

Customers are encouraged to contact BeautyAveOnline directly with questions or concerns regarding an order before initiating a payment dispute.

If a customer initiates a chargeback or payment dispute, BeautyAveOnline may provide the payment processor with applicable documentation, including:

  • Order information
  • Payment records
  • Shipping information
  • Delivery confirmation
  • Customer communications
  • Website policies applicable to the purchase
  • Any additional information found to assist with the dispute

Nothing in this section limits any rights a customer may have under applicable law.

⸻

19. POLICY ACKNOWLEDGMENT

By completing a purchase through BeautyAveOnline, the customer acknowledges that they have had an opportunity to review the applicable policies before purchasing.

By placing an order, you acknowledge and agree to BeautyAveOnline’s Return, Refund & Exchange Policy.